Last weekend during our review of Stephen Covey’s book, “The 7 Habits of Highly Effective People,” our focus shifted to the habit of seeking first to understand, then to be understood. This session delved into the principles of effective communication, empathy, and interpersonal understanding. Our special guest for the enlightening review was Cephas Onwuliri, whose insights enriched the conversation.
One of the key pillars of Habit 5 is empathetic listening. We learned the profound impact of genuinely listening to others. Empathetic listening goes beyond hearing words; it involves understanding emotions, perspectives, and unspoken messages.
Diagnose Before You Prescribe
Before offering solutions or advice, Covey advises diagnosing the situation thoroughly. Mr. Cephas and Sylvester read aloud illustrations in the book that Covey used in emphasizing the importance of diagnosing before prescribing, one of such was the story of the optometrist. Rushing to offer solutions without fully understanding the problem often leads to frustration and ineffective outcomes. Taking the time to listen and diagnose ensures that our responses are thoughtful and meaningful.
Mr. Cephas pointed out the importance of understanding the root causes of issues and acknowledging diverse perspectives before formulating responses or solutions. Effective communication requires an understanding of others’ perspectives and perceptions. We also discussed the role of empathy and perspective-taking in bridging communication gaps and fostering empathy in interactions. Once understanding is established, Covey advocates for expressing one’s own perspective and the importance of clarity, transparency, and assertiveness in articulating thoughts, feelings, and intentions.
As we reflect on the insights shared last week, we are reminded of the transformative potential of seeking first to understand, then to be understood. By cultivating empathy, active listening, and genuine communication, we can foster deeper connections, resolve conflicts, and build more harmonious relationships in all aspects of our lives.
WATCH THE REPLAY HERE:
Next is Habit 6 – Synergize – Principles of Creative Cooperation, to be explored in Week 7.
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